Privacy Policy and User Rights

Your privacy matters. This policy explains what information we collect, how we use it, and your rights under South African law, including POPIA and relevant international standards.

What We Collect

We collect information to offer you customised solutions and improve your experience.

• Contact details such as name, address, and communication preferences.
• Details about your comfort needs and home (size, features, location) necessary for our services.
• Records of communications, appointments, and support provided to you.
• Website usage information through cookies to enhance site functionality.

How We Use Data

Data is used to deliver our services, fulfil your requests, and enhance your experience.

• Respond to your enquiries and tailor recommendations.
• Process your requests, manage appointments, and deliver relevant updates.
• Improve our services, site experience, and customer support.
• Monitor site performance, security, and fraud prevention.

Legal Basis

We process your data in compliance with legal obligations and permissions.

Your data is collected and used only as necessary to meet your requests, fulfil agreements, or as required by South African law, including your rights under POPIA.

Sharing Data

We keep your data confidential except as required below:

• Service partners (such as installers) receive only essential details for carrying out your requests, under strict confidentiality agreements.
• Legal or regulatory bodies if required by law in South Africa.
• Site analytics providers (aggregated data only, never identifying you personally).

Safeguarding Data

We use secure servers, encryption, and regular audits to protect your personal data against loss, misuse, or unauthorised access. Our team is trained in privacy best practices. Data is retained only as long as necessary for your service or to meet legal requirements.

Your Rights

South African POPIA and other applicable laws grant you rights regarding your personal data.

• Request access to or correction of your personal data on file.
• Object to our use of your information for direct marketing at any time.
• Request deletion of your details when no longer required for service or by law.
• Complain to the relevant privacy authority if you believe your rights are violated.

Cookies and Tracking

Our site uses cookies to remember your preferences, gather analytics, and improve your browsing. For full details, see our dedicated Cookies Policy page.

View Cookies Policy View Cookies Policy

Contact Us

You're welcome to contact us for privacy questions or concerns about your data and rights.

Changes To This Policy

We may update this policy as needed for legal, technical, or business reasons. Any changes will be posted clearly on this page.